Features
We have the right set of features to enable collaboration within your entire team. For example, labels and groups make it very easy to organize and assign tickets.
You cannot improve what you don't measure. We provide insightful help desk reports that can help you improve your customer service.
Since SupportBee is hosted and managed for you, there is nothing to download, install, manage or backup.
Want to manage your help desk on the move? With SupportBee, you can access your support desk on your mobile phone's or tablet's browser.
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Features
Contracts and SLA
Reports and Dashboards
Alerts and Notifications
Knowledge Base
Social Media Support
Accounts and Contacts
Alerts and Notifications
Third Party Integration
Ticket assignment and management
Service escalations
Notification rules
Time-based actions
Workflow rules
Happiness ratings
Customizable reports
Scheduled reports
Graphic dashboards
Customization
CRM integration
Self service portal
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Languages
English
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Languages
English, French, German, Italian, Japanese, Portuguese, Spanish, Swedish
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Pricing
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Monthly pricing
starting at $29 for
Users
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Yearly pricing
starting at $290 for
Users
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SupportBee's pricing is fair and affordable.
No Per agent fee, as you can add unlimited users to your help desk, we follow a "Pay as you grow" model, based on ticket volume
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Pricing
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