Flexible ticket management with automated workflow Multi-channel support: email, web, phone, chat, social media Mobile support with native iPhone, iPad, and Android apps Robust reporting and advanced analytics Customer facing web interface that you can easily brand Knowledge base portal and community forums included Over 100 out-of-the-box integrations with 3rd party apps Open API enabling seamless integration into your business Public and private forums Multi locale (timezone and languages)

Easy as email: With the UserVoice helpdesk, fielding support tickets is as easy as answering email. And end users receive plain email replies—because no one likes being a number in a system. Leaderboard: Keep your team motivated with a little (friendly) competition among agents for most replies, quick replies, and kudos from happy customers. Inspector: Instantly know who's on the other end of that ticket. Pulls data from social media, your billing, CRM, and other systems without ever opening another browser tab. Have the context to write a great first response. Bells and Whistles: Reply directly via email Ticket queues Prevent agent collision Canned responses Saved searches Export to excel Custom fields Ticket rules Internal notes Bulk actions Knowledge base