Flexible ticket management with automated workflow Multi-channel support: email, web, phone, chat, social media Mobile support with native iPhone, iPad, and Android apps Robust reporting and advanced analytics Customer facing web interface that you can easily brand Knowledge base portal and community forums included Over 100 out-of-the-box integrations with 3rd party apps Open API enabling seamless integration into your business Public and private forums Multi locale (timezone and languages)

Task & event tracking Outlook sync Salesforce1 Mobile App Content library Customizable reports Sell as a team : Easily collaborate across teams with Chatter. Connect your team and your data on one platform — from any device — so everyone knows what’s going on in a deal at any given time. Boost sales productivity : Now every rep can take care of business. Anywhere, anytime, on any device. Mange your contacts: Keep a single shared customer profile, company-wide. Know you’re looking at the same up-to-date contact as service and marketing. Add Data.com to Sales Cloud and get fresh, accurate B2B data. Real-Time Visibility : Track and crush your growth targets with real-time dashboards. View your business performance anywhere, on any device.