- Real-time feedback Nicereply is an easy to use tool that allows you to gather and analyze email feedback and improve your customer experience. - Interactive Metrics Check your ratings and average or particular statistics in well-arranged metrics of Nicereply Dashboard. - Motivation Goals Set your company Goals and motivate your employees. It is all about the customer feedback and feedback will be as good as your customer support. - Issues Management With the Issues feature, you can go directly to the most problematic tickets and solve them within seconds. - Customers feature Learn more about satisfaction of your clients in the Customers feature. Average ratings, number of ratings and tickets, direct link to issues of customer – all in one place. - Customizable rating page Choose from three rating options, change all the text to your language, customize colors and add your own background. - Upgrade your help desk Nicereply works great with Desk, Zendesk, Help Scout and many more help desk systems. *Weekly reports Hard-worker with no time for checking your account, huh? Thanks to Nicereply Weekly reports you won’t miss a thing from your statistics. *Public profile Got some sweet ratings? Share your public profile on social networks and show everyone, how nice are your replies. *Android App With Nicereply for Android, you can check your customer support ratings whenever or whenever you want – it’s all in your pocket.

>>Collect Feedbacks -Create custom white-labelled feedback forms, satisfaction surveys without a sweat or choose from 20+ templates. A WYSIWYG Tool. - Design Click Through Surveys, Include Skip Logic, Question Branching and Use Graphical Emoticons - No internet? No problem. Capture feedbacks offline and sync later. - Tablet App can be setup as Kiosk. - Multi-channel: capture web surveys, tablet surveys, and mobile surveys. Use QR codes, email, SMS to distribute. >>Analyze Feedbacks - Intuitive Web Interface to see reports and insights. A complete feedback system. - Measure NPS and CES Scores - One Click Reporting with Graphs and Insights - Comparative Reports for businesses with multiple locations - Schedule Reports to your inbox - Dashboards for quick overview - Download Data as CSV, XLS >>Take Actions on feedbacks - Turn feedbacks and responses into tasks - Instant notifications and alerts for fast Actions - Auto-responds to customers - Auto-tagging, easy to use response viewer and analyze trends >>Enterprise-Grade, Designed for Chains - Multi-location/Chain Management - Hierarchy-based access and Central Device Management - Collaborative & Comparative reports - Data security and protection