Zonka Feedback

by Zonka Feedback

Feedback management simplified

Rate Now

Suited for: Smbs, Enterprises, Startups, Agencies

Helps with: Analytics Software,Data Visualization,Design Templates,Feedb ...

Languages: English, Arabic, Danish, Dutch, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish

Similar to:

More...

Save Unsave Compare

What is it all about?

Zonka is an enterprise-grade, real-time feedback collection platform that lets you capture feedbacks offline, on-premises and over the web. It collects data from multiple channels and visualizes this information to fetch vital insights from your customers.

After feedback collection, Zonka then delivers incisive reports, actionable insights & instant alerts to back an organization's follow-up needs. Designed for all industries including Healthcare, Hospitality, Aviation, Education and more.

Video & screenshots

screenshots

Who is it for?

Freelancers

Startups

Agencies

SMBs

Enterprises

Key Features

>>Collect Feedbacks -Create custom white-labelled feedback forms, satisfaction surveys without a sweat or choose from 20+ templates. A WYSIWYG Tool. - Design Click Through Surveys, Include Skip Logic, Question Branching and Use Graphical Emoticons - No internet? No problem. Capture feedbacks offline and sync later. - Tablet App can be setup as Kiosk. - Multi-channel: capture web surveys, tablet surveys, and mobile surveys. Use QR codes, email, SMS to distribute. >>Analyze Feedbacks - Intuitive Web Interface to see reports and insights. A complete feedback system. - Measure NPS and CES Scores - One Click Reporting with Graphs and Insights - Comparative Reports for businesses with multiple locations - Schedule Reports to your inbox - Dashboards for quick overview - Download Data as CSV, XLS >>Take Actions on feedbacks - Turn feedbacks and responses into tasks - Instant notifications and alerts for fast Actions - Auto-responds to customers - Auto-tagging, easy to use response viewer and analyze trends >>Enterprise-Grade, Designed for Chains - Multi-location/Chain Management - Hierarchy-based access and Central Device Management - Collaborative & Comparative reports - Data security and protection

Benefits

1. On-Premises Engage your guests with interactive feedback forms on tablets, on premises – the best time to capture feedback and know what your guests are really thinking. 2. Real-time, Remote Access We believe in making feedbacks reach you in real-time because even a few hours is a few hours too late for guest feedback to reach you! Hear what your guests are saying, in real-time. 3.Multiple touch points Collect your customer’s feedbacks across several platforms: 3.1 Tablet Feedbacks Hand over feedback-enabled iPad and Android tablets to your customers before they leave. 3.2 Touch-screen feedback kiosks Place a touch-screen feedback kiosks at strategic locations in your restaurant or hotel. 3.3 Web Feedbacks Web Feedbacks for customers allow guests to submit feedbacks at their comfort. Distribute survey links via SMS, Emails, QR codes or put on the website. 3.4 IVR Feedbacks Hear your customer’s voice – literally, via IVR guest feedbacks. (Coming Soon!) 4. Better Than Paper In the world where everything is touch-screen, are you still relying on paper feedback forms and comment cards for customer feedback? Switch to the new century digital comment cards.

Advertisement

Pricing

Yearly

Monthly

Lifetime

Free

Freemium

Trial With Card

Trial No Card

By Quote

Description

All plans include unlimited responses and single business location. Additional Locations, Devices, and Users can be added to any plan. if you’re a multiple-location based business, we recommend adding locations to your plan to segment data.

starting at

$39/Month

for 1 User

starting at

$396/Year

for 1 User