Helpjuice

Benefits

Helpjuice is a web-app that companies can use to keep their help pages up-to-date. Instead of answering on same question over and over again you can use Helpjuice to keep track of content. With rich analytics you can see what content you should improve even more and what users are searching for the most. If you manage a company support page full of FAQs and user guides, then you are someone who could benefit from using Helpjuice. To understand how the web-app works, you have to start at the beginning. Let's say a client can't figure out how to retrieve the username he uses to log onto your site. So he decides to email your support guy for help. Rather than answering on the same questions every day, Helpjuice will force user to use help center first and try to find question by itself. If he can't find an answer to his question you'll see in your analytics what is missing in your knowledge base and with that information you can keep your knowledge base up to date. Integrating Helpjuice with an existing website involves nothing more than inserting a line of code into the HTML. You can also integrate Helpjuice with your own domain using two steps procedure - CNAME. Helpjuice offers a handful of analytics tools that let you know if your customers and clients are actually finding the answers they're looking for when searching through your existing knowledge base. For companies that struggle to keep their FAQ pages and support sections up-to-date, Helpjuice is perfect solution.