Quesit

Benefits

SAVE COSTS AND TIME Intelligent virtual assistants have been seen to reduce supports calls by 30% CUSTOMER PREFERENCE 71% of consumers prefer a web virtual assistant over a static website experience FAST ACCURATE ANSWERS Less time spent sifting through pages of possible solutions in FAQs or search results PREVENT SHOPPING CART ABANDONMENT Virtual assistants can improve e-commerce conversion rates and increase the value of sales by as much as 25% BETTER CUSTOMER ENGAGEMENT Consumers attribute human characteristics to the web virtual assistant and have a clear preference for a more human like interaction ANALYTIC CAPABILITIES Themes of conversations can be used to iteratively enhance on the customer experience MAKE BUYING SUGGESTIONS Drop in an offer or promotion that is contextually relevant ALWAYS ON AND SCALABLE Chatbots work 24/7 and there is negligible incremental cost with increasing demand for their services POSITIVE BRAND IMPACT A chatbot assistant gives the air of a young, hip company; one that is here to help; makes people feel more connected; and makes the experience more personal like you are interacting with the company