Sprout Social

Key Features

Data Visualization & Insight : The new Engagement Report provides insight on team interactions (Premium Plan only). Smart Inbox Means You'll Never Miss an Important Message : Engage with your entire audience with Sprout's single-stream Smart Inbox. View all of your social channels and profiles at once and easily keep tabs on the complete social conversation. Assign Tasks : It's critical to get your customer's inquiries into the right hands to ensure quick response times. Turn Messages into Support Tickets : Generate a HelpDesk support ticket from any social message. Create, track and manage support issues in Zendesk and UserVoice without leaving your social media dashboard. Monitor Relevant Brand Keywords : Enhance your social media monitoring and listening efforts and discover what people on social media are saying about you, your business, your products, or any topic in real-time. Monitor Hashtags and Topics on Twitter : Sprout automatically analyzes incoming messages for all of your connected Twitter profiles to give you hassle free insights. Unlimited Presentation-Ready Reports : Sprout's reports are designed to make social media analytics data easily digestible and ready to present. Analyze Data Across Social Properties & Profiles : Sprout combines profile-level, group and roll-up analytics reports to get a high or low level look at performance. You can report on your social profiles in the way that makes sense to your business.