SuveySensum - AI-Enabled Customer Experience Management Platform

Key Features

•Text and Sentiment Analysis for Qualitative customer feedback( Textual Feedback Analysis) and customer complain conversations like Email, Chat, etc.( Conversational Analytics) •Create NPS, CSAT, CES Surveys with Automatic Dashboard and reports. •Automatic alerts on your mobile/email/help desk support system for feedback responses for your support team to immediately reach out to customers( CLose Loop Feedback) •Create Multilingual Custom surveys/forms for customer/employee feedback •Ability to integrate with CRM systems like Hubspot, Salesforce, Freshdesk, Zendesk for uploading contacts and synching feedback responses. •Add team members to contribute to the surveys/Reports •Ability to customize survey themes according to Branding. •Collect data via Email, QR code, App/Website integrations( Custom Job) •Offline Data collection • Real-Time Role-based Dashboards •Automate workflows to increase the survey response rate. Contact Management/Panel Management: Adding & Managing contacts through CRM etc Historical Data Migrations from Previous surveys using our competition etc CX Experts to implement a CX program throughout the organization