Tagove Live Chat

by Tagove Limited

An Ultimate Proactive Live Chat Solutions

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Suited for: Freelancers, Smbs, Enterprises, Startups, Agencies

Helps with: CRM,Help Desk,Live Chat

Languages: English, Spanish

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What is it all about?

Tagove is a live chat and remote assistance software for customer support, including voice calling, one-way and two-way video chat, web conferencing, text chat, screen sharing, co-browsing, file transfers, and more.

Video

Video & screenshots

screenshots

Who is it for?

Freelancers

Startups

Agencies

SMBs

Enterprises

Key Features

Voice Call Tagove’s live chat software is integrated with a voice call option that allows your customers to make a phone call directly from your website. Live Video Chat No plugins or downloads needed. You can easily talk to your customers face-to-face straight from your website. Text Chatting Live text chat helps you to communicate and answer your customers’ questions instantaneously in real time. Analytics Tagove can help you find out which page customers are visiting the most and how long they are staying on your website. Cloud Based Tagove is a fully secure, cloud-based platform. It is accessible from anywhere and within any platform, which makes it cost effective. Co-Browsing Software Tagove’s two way co-browsing feature allows agents to see the exact pages their visitors are onto and guide them personally around the website. It works with the live chat as well as with the interactive voice call and video chat. Live Call Recording Tagove’s voice and video recording features let you record your calls in real time. Agents can use this feature to get live feedback from customers. Live call recording can help you to improve customer service and train your agents on customer queries.

Benefits

Speed up customer service with live chat With our multi-channels live chat software, you can easily resolve customer queries, and issue. Through video chat and co-browsing functionality, your customer representative can proactively answer for questions regarding billing, payments, sales, account reviews, and technical support. This will lead you to provide extensive customer service. Client Communication Client can reach you via multiple mode of communication. Tagove add more methods of communication to help deal with an influx of clients in an effective manner. Video-to-Video, Co-Browsing, Screen Sharing are just a few of the features. Department & Individual Performance Use real-time analytics to see how departments are performing on the day from customer survey results, how long customers have been waiting from longest wait time to average wait time. You can also see how an individual agent has performed so far in their day, for the week or month. Performance indicators such as how many chats they served, how many were missed, how long they took to respond and the average wait time.

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