Whatfix

by whatfix

Accelerate Product Adoption

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Suited for: Smbs, Enterprises

Helps with: Document Generation,Engagement Tools,Knowledge Management,Le ...

Languages: English, Arabic, Chinese Simplified, Chinese Traditional, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

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What is it all about?

Whatfix is a performance support platform for businesses to ease onboarding, improve support and reduce training effort for its users.

Video

Video & screenshots

screenshots

Who is it for?

Freelancers

Startups

Agencies

SMBs

Enterprises

Key Features

The most popular features of Whatfix are: 1. Whatfix Smart Widgets - Whatfix has several smart widgets which will help you in a variety of use cases. The widgets include: - Self-help widget with multi-content support - Always available contextual help which can include interactive walkthroughs, videos, links, pdf, etc. - Task list - A checklist for effective onboarding and training Shoutout Beacon - An attention absorbing action element - Smart pop-ups - A tooltip tip with content embed used to announce, notify and alert the user 2. Interactive Multiple Formats Whatfix walkthroughs are automagically converted to multiple interactive formats like Slideshow, Annotated Video, Article, Interactive URL, Static tooltips and PDF after creation. You can use the multiple formats as required in various user touchpoints. 3. Quick and easy interactive walkthrough creation/editing with Multi browsers compatibility Easily create the Whatfix walkthroughs with the point-and-click editor. An average Whatfix walkthrough is created in 3-5 minutes. 4. Multi Language Support Whatfix supports a host of international languages and have dedicated teams for language translation. 5. Zero Code Integration Whatfix can be implemented and deployed by any of your team, irrespective of their technical knowledge. 6. High-level Security Compliance Whatfix is compliant with the highest international security standards, namely ISO 27001:2013 and SOC2. There are many more Whatfix features that are good-to-have. Here are some of them: 7. Interactive Guide Segmentation 8. Fully customizable look and feel 9. Customizable Display and Click-to-Play Options 10. Compatibility and Cross Browser and Domain support 11. User Level Tracking 12. Accessibility Support (508 compliance) 13. Integrations with Desk and Video platforms

Benefits

Whatfix is a performance support platform for businesses that accelerates ServiceNow adoption by: - Making User/Agent Onboarding effective - Providing Smart Employee/Customer training - Reducing documentation and support overhead & - Improving Self-service across multiple touchpoints on the platform Whatfix guides and assists users, enabling them to get an efficient hands-on training on ServiceNow via its real-time interactive walkthroughs. Whatfix goes by the philosophy “learn by doing” and enables its users to expedite their time to productivity. Interactive Walkthroughs are real-time balloon tips running across web applications, that can be created on any web or browser-based applications. These walkthroughs can be created by using Whatfix Editor, a browser extension available for Chrome and Firefox.

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Pricing

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Monthly

Lifetime

Free

Freemium

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Description

Whatfix believes in customizing the pricing quote based on your unique needs. Feel free to browse through our features and talk to our people to understand the value of your investment better.