Flexible ticket management with automated workflow Multi-channel support: email, web, phone, chat, social media Mobile support with native iPhone, iPad, and Android apps Robust reporting and advanced analytics Customer facing web interface that you can easily brand Knowledge base portal and community forums included Over 100 out-of-the-box integrations with 3rd party apps Open API enabling seamless integration into your business Public and private forums Multi locale (timezone and languages)

REMOTE CONTROL Control and support almost any remote desktop, server, or mobile device. See the screen, transfer files, view system info, and more! No VPN required. CUSTOMER SUPPORT Use chat support, screen sharing, CRM integration, and skills-based routing to increase support staff productivity. Includes customizable surveys and support portals. IT SERVICE DESK Launch remote support from your ITSM or service desk system. Automatically update incidents with session details, chat transcripts, survey responses, and video recordings. COLLABORATION Share sessions between technicians, developers, or even outside vendors so that they can see the issue and troubleshoot together, helping support incidents get resolved faster. EMBEDDABLES Embedding chat and remote support in your website, desktops, Windows programs, and mobile apps makes it easy for customers and employees to get help. INSIGHTS Monitor support activity in real time. Track customer satisfaction. Record every remote support session. And collect a detailed audit trail of each interaction.