Compare bomgar remote support software vs zoho desk

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Bomgar Remote Support Software Help Desk	Zoho Desk Help Desk
Rate Now (0 Ratings)	Rate Now (0 Ratings)
Features REMOTE CONTROL Control and support almost any remote desktop, server, or mobile device. See the screen, transfer files, view system info, and more! No VPN required. CUSTOMER SUPPORT Use chat support, screen sharing, CRM integration, and skills-based routing to increase support staff productivity. Includes customizable surveys and support portals. IT SERVICE DESK Launch remote support from your ITSM or service desk system. Automatically update incidents with session details, chat transcripts, survey responses, and video recordings. COLLABORATION Share sessions between technicians, developers, or even outside vendors so that they can see the issue and troubleshoot together, helping support incidents get resolved faster. EMBEDDABLES Embedding chat and remote support in your website, desktops, Windows programs, and mobile apps makes it easy for customers and employees to get help. INSIGHTS Monitor support activity in real time. Track customer satisfaction. Record every remote support session. And collect a detailed audit trail of each interaction.	Features Contracts and SLA Reports and Dashboards Alerts and Notifications Knowledge Base Social Media Support Accounts and Contacts Alerts and Notifications Third Party Integration Ticket assignment and management Service escalations Notification rules Time-based actions Workflow rules Happiness ratings Customizable reports Scheduled reports Graphic dashboards Customization CRM integration Self service portal
suitable For Freelancers Startups Agencies SMBs Enterprises	suitable For Freelancers Startups Agencies SMBs Enterprises
Languages English, Chinese Simplified, Chinese Traditional, Dutch, Finnish, French, German, Italian, Japanese, Portuguese, Spanish, Swedish, Turkish	Languages English, French, German, Italian, Japanese, Portuguese, Spanish, Swedish
Integrates With	Integrates With
Pricing Licenses are based on concurrency, not named seats See how Bomgar calculates price and request a quote for your support organization.	Pricing Monthly pricing starting at $12 for 1 Users Yearly pricing starting at $12 for 1 Users Zoho Desk has three plans - Free, Professional and Enterprise. Sign up for a free trial!