Flexible ticket management with automated workflow Multi-channel support: email, web, phone, chat, social media Mobile support with native iPhone, iPad, and Android apps Robust reporting and advanced analytics Customer facing web interface that you can easily brand Knowledge base portal and community forums included Over 100 out-of-the-box integrations with 3rd party apps Open API enabling seamless integration into your business Public and private forums Multi locale (timezone and languages)

Assign, resolve, collaborate. Managing your customer support with Cayzu is so easy. Customizable Ticket Fields : Your tickets, your fields, your workflows. Capture the information that is critical to your business. Powerful Automations: Making sure your support request are assigned the correct priorities and are escalated or assigned with a set it and forget it approach. Social Customer Support: Don't lose another customer do to social media or any other methods your customers are using to reach you. Reporting that works: Don't spend hours crunching numbers in excel, let us do that for you with our simple but yet effective reports. Service Level Agreements (SLA’s): Meet your customers’ expectations, with no effort. Fully customizable self-help portal. Setup your own self-help portal with no programming knowledge required. Change colors, logos, text and much more. and much more...