Features
Universal Inbox
The mother lode for all things inbound-phone, email, and social media, all strategically queued, organized, and ready for immediate action.
Case Management
Dial up your hero status with case management rules, filters, and labels that streamline your problem-solving abilities in over 45 languages.
Productivity Tools
Turn time-consuming routines into high-powered time savers that standardize answers to common questions.
Customer Profiles
See all, know all. Get a 360° view of past and present customer interactions, with detailed case histories across all key channels.
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Features
Contracts and SLA
Reports and Dashboards
Alerts and Notifications
Knowledge Base
Social Media Support
Accounts and Contacts
Alerts and Notifications
Third Party Integration
Ticket assignment and management
Service escalations
Notification rules
Time-based actions
Workflow rules
Happiness ratings
Customizable reports
Scheduled reports
Graphic dashboards
Customization
CRM integration
Self service portal
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Languages
English, Arabic, Chinese Traditional, Dutch, Spanish
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Languages
English, French, German, Italian, Japanese, Portuguese, Spanish, Swedish
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