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Desk App Zoho Desk App

Features

Universal Inbox The mother lode for all things inbound-phone, email, and social media, all strategically queued, organized, and ready for immediate action. Case Management Dial up your hero status with case management rules, filters, and labels that streamline your problem-solving abilities in over 45 languages. Productivity Tools Turn time-consuming routines into high-powered time savers that standardize answers to common questions. Customer Profiles See all, know all. Get a 360° view of past and present customer interactions, with detailed case histories across all key channels.

Features

Contracts and SLA Reports and Dashboards Alerts and Notifications Knowledge Base Social Media Support Accounts and Contacts Alerts and Notifications Third Party Integration Ticket assignment and management Service escalations Notification rules Time-based actions Workflow rules Happiness ratings Customizable reports Scheduled reports Graphic dashboards Customization CRM integration Self service portal

suitable For

Freelancers
Startups
Agencies
SMBs
Enterprises

suitable For

Freelancers
Startups
Agencies
SMBs
Enterprises

Languages

English, Arabic, Chinese Traditional, Dutch, Spanish

Languages

English, French, German, Italian, Japanese, Portuguese, Spanish, Swedish

Integrates With

No Integrations

Integrates With

Pricing

  • Free Trial : Available (No Credit Card Required) Starting At $3 Per Month Billed Annually.

Pricing

  • Monthly pricing starting at $12 for 1 Users
  • Yearly pricing starting at $12 for 1 Users
  • Zoho Desk has three plans - Free, Professional and Enterprise. Sign up for a free trial!
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