Compare freshservice vs manageengine servicedesk plus

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ManageEngine ServiceDesk Plus Help Desk	Freshservice Help Desk
Rate Now (0 Ratings)	Rate Now (0 Ratings)
Features Best practice ITSM workflows Powerful integrations with IT management apps Smart automation Extensive reporting capabilities Codeless customizations Deploy on cloud or on-premise ITIL compatible Incident management Self-service portal Knowledge base Multi-site support SLA management Help desk reports Asset management Incident management Problem management Change management Project management Service catalog CMDB	Features Basic Ticketing Self Service Portal Knowledge Base Intelligent Automation Tools CMDB SLA Management Scheduler Agent Collision Service Catalog Contract Management Asset Reporting Basic Reporting Advanced Reporting Enterprise Reporting Portal Customization Widgets MSP Plugin Unlimited Mailboxes Custom Mailbox Domain Mapping IP Whitelisting Time Tracking Announcements Satisfaction Surveys Incident Management Problem Management Change Management Release Management Multiple Portal Languages Multiple SLA Policies Multiple Business Hours Customizable Agent Roles Priority Matrix Round Robin 1 Free Custom SSL Integrated Game Mechanics
suitable For Freelancers Startups Agencies SMBs Enterprises	suitable For Freelancers Startups Agencies SMBs Enterprises
Languages English, Arabic, Chinese Simplified, Chinese Traditional, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian	Languages English, Dutch, French, German, Italian, Polish, Portuguese, Russian, Spanish, Swedish
Integrates With	Integrates With
Pricing Monthly pricing starting at $8 for 1 Users Yearly pricing starting at $995 for 10 Users ServiceDesk Plus pricing is based on the number of administrators and technicians. There is no restriction on the number of IT end users. If IT asset management module is included, price quote varies based on the number of nodes.	Pricing Monthly pricing starting at $35 for unlimited Users Yearly pricing starting at $29 for unlimited Users Freshservice is available in four monthly plans that are billed annually. Sprout (3 agents & 100 assets free) Blossom ($29/agent/month) Garden ($49/agent/month) Estate ($79/agent/month) Forest ($99/agent/month)