Compare freshservice vs zendesk

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Zendesk Help Desk	Freshservice Help Desk
Very Good 8.0 (51 Ratings)	Rate Now (0 Ratings)
Features Flexible ticket management with automated workflow Multi-channel support: email, web, phone, chat, social media Mobile support with native iPhone, iPad, and Android apps Robust reporting and advanced analytics Customer facing web interface that you can easily brand Knowledge base portal and community forums included Over 100 out-of-the-box integrations with 3rd party apps Open API enabling seamless integration into your business Public and private forums Multi locale (timezone and languages)	Features Basic Ticketing Self Service Portal Knowledge Base Intelligent Automation Tools CMDB SLA Management Scheduler Agent Collision Service Catalog Contract Management Asset Reporting Basic Reporting Advanced Reporting Enterprise Reporting Portal Customization Widgets MSP Plugin Unlimited Mailboxes Custom Mailbox Domain Mapping IP Whitelisting Time Tracking Announcements Satisfaction Surveys Incident Management Problem Management Change Management Release Management Multiple Portal Languages Multiple SLA Policies Multiple Business Hours Customizable Agent Roles Priority Matrix Round Robin 1 Free Custom SSL Integrated Game Mechanics
suitable For Freelancers Startups Agencies SMBs Enterprises	suitable For Freelancers Startups Agencies SMBs Enterprises
Languages English, Arabic, Chinese Simplified, Chinese Traditional, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian	Languages English, Dutch, French, German, Italian, Polish, Portuguese, Russian, Spanish, Swedish
Integrates With No Integrations	Integrates With
Pricing ESSENTIAL $5 per agent per month TEAM $19 per agent per month PROFESSIONAL $49 per agent per month ENTERPRISE $99 per agent per month	Pricing Monthly pricing starting at $35 for unlimited Users Yearly pricing starting at $29 for unlimited Users Freshservice is available in four monthly plans that are billed annually. Sprout (3 agents & 100 assets free) Blossom ($29/agent/month) Garden ($49/agent/month) Estate ($79/agent/month) Forest ($99/agent/month)