Compare help scout vs zendesk

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Zendesk Help Desk	Help Scout Help Desk
Very Good 8.0 (51 Ratings)	Good 7.6 (4 Ratings)
Features Flexible ticket management with automated workflow Multi-channel support: email, web, phone, chat, social media Mobile support with native iPhone, iPad, and Android apps Robust reporting and advanced analytics Customer facing web interface that you can easily brand Knowledge base portal and community forums included Over 100 out-of-the-box integrations with 3rd party apps Open API enabling seamless integration into your business Public and private forums Multi locale (timezone and languages)	Features Help desk scale without the clutter - Stay productive without exposing customers to ticket numbers, portals or robotic emails. Collaborate with Your Team - Nothing slips through the cracks and everyone stays on the same page with Help Scout. Build Customer Relationships Be helpful 24/7 with Docs - Empower customers to find answers on-demand with a full-featured knowledge base.
suitable For Freelancers Startups Agencies SMBs Enterprises	suitable For Freelancers Startups Agencies SMBs Enterprises
Languages English, Arabic, Chinese Simplified, Chinese Traditional, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian	Languages English
Integrates With No Integrations	Integrates With
Pricing ESSENTIAL $5 per agent per month TEAM $19 per agent per month PROFESSIONAL $49 per agent per month ENTERPRISE $99 per agent per month	Pricing Free 3 Users 1 Mailbox Beacon Saved Replies Help Scout for iPhone Help Scout branding Standard $20 All Free features 5 Mailboxes 1 Docs knowledge base Reports Workflows Satisfaction Ratings