Flexible ticket management with automated workflow Multi-channel support: email, web, phone, chat, social media Mobile support with native iPhone, iPad, and Android apps Robust reporting and advanced analytics Customer facing web interface that you can easily brand Knowledge base portal and community forums included Over 100 out-of-the-box integrations with 3rd party apps Open API enabling seamless integration into your business Public and private forums Multi locale (timezone and languages)

Receive. Process. Distribute. Collect communication from your customers, let LiveAgent process it and route it to the right support representatives at the right time. All communication in one inbox. Handle customer requests from one universal inbox. Built-in Live Chat. Chat is the fastest way to connect with your customers and reach potential clients in real time. Packed with features. Motivate your customer service reps with badges and rewards, provide support even when offline, adapt your helpdesk to your website's style and language. Measure customer satisfaction. Analyze your helpdesk performance, reward the right support representatives and motivate others.