Compare proprofs chat vs freshservice

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ProProfs Chat Help Desk	Freshservice Help Desk
Excellent 10.0 (6 Ratings)	Rate Now (0 Ratings)
Features Capture leads and boost sales Real-time support Operator to operator chat Easily embed chat Chat via web interface Supports chat across multiple devices (iPhones, Mac) and runs on any OS Record and monitor offline messages Track and judge operator performance Set up department based chat Hassle-free integration with other tools(CRM, CMS, ecommerce, email marketing) Customized chat window Real-time visitor monitoring Measure customer happiness level Post-chat feedback surveys Integrates with Google Analytics & Adwords Curtail call support expenses Handle multiple chats and co-browse Offer support and help on the go Reach out to a global audience	Features Basic Ticketing Self Service Portal Knowledge Base Intelligent Automation Tools CMDB SLA Management Scheduler Agent Collision Service Catalog Contract Management Asset Reporting Basic Reporting Advanced Reporting Enterprise Reporting Portal Customization Widgets MSP Plugin Unlimited Mailboxes Custom Mailbox Domain Mapping IP Whitelisting Time Tracking Announcements Satisfaction Surveys Incident Management Problem Management Change Management Release Management Multiple Portal Languages Multiple SLA Policies Multiple Business Hours Customizable Agent Roles Priority Matrix Round Robin 1 Free Custom SSL Integrated Game Mechanics
suitable For Freelancers Startups Agencies SMBs Enterprises	suitable For Freelancers Startups Agencies SMBs Enterprises
Languages English	Languages English, Dutch, French, German, Italian, Polish, Portuguese, Russian, Spanish, Swedish
Integrates With	Integrates With
Pricing Monthly pricing starting at $35 for 3 Users Yearly pricing starting at $348 for 3 Users All Paid Plans Include Real Time Chat Real Time Visitor Monitoring Display Operator Status Visual & Audio Alerts Chat Window Customization Secure Chat Sessions Multiple Chat Sessions Show Chat Waiting Status Add Chat To Multiple Websites	Pricing Monthly pricing starting at $35 for unlimited Users Yearly pricing starting at $29 for unlimited Users Freshservice is available in four monthly plans that are billed annually. Sprout (3 agents & 100 assets free) Blossom ($29/agent/month) Garden ($49/agent/month) Estate ($79/agent/month) Forest ($99/agent/month)