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Features Flexible ticket management with automated workflow
Multi-channel support: email, web, phone, chat, social media
Mobile support with native iPhone, iPad, and Android apps
Robust reporting and advanced analytics
Customer facing web interface that you can easily brand
Knowledge base portal and community forums included
Over 100 out-of-the-box integrations with 3rd party apps
Open API enabling seamless integration into your business
Public and private forums
Multi locale (timezone and languages)
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Features Universal Inbox
The mother lode for all things inbound-phone, email, and social media, all strategically queued, organized, and ready for immediate action.
Case Management
Dial up your hero status with case management rules, filters, and labels that streamline your problem-solving abilities in over 45 languages.
Productivity Tools
Turn time-consuming routines into high-powered time savers that standardize answers to common questions.
Customer Profiles
See all, know all. Get a 360° view of past and present customer interactions, with detailed case histories across all key channels.
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suitable For
Freelancers
Startups
Agencies
SMBs
Enterprises
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suitable For
Freelancers
Startups
Agencies
SMBs
Enterprises
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Languages
English, Arabic, Chinese Simplified, Chinese Traditional, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
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Languages
English, Arabic, Chinese Traditional, Dutch, Spanish
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Integrates WithNo Integrations
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Integrates WithNo Integrations
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Pricing
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Pricing
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