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Features
Help desk scale without the clutter - Stay productive without exposing customers to ticket numbers, portals or robotic emails.
Collaborate with Your Team - Nothing slips through the cracks and everyone stays on the same page with Help Scout.
Build Customer Relationships
Be helpful 24/7 with Docs - Empower customers to find answers on-demand with a full-featured knowledge base.
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Features
Contracts and SLA
Reports and Dashboards
Alerts and Notifications
Knowledge Base
Social Media Support
Accounts and Contacts
Alerts and Notifications
Third Party Integration
Ticket assignment and management
Service escalations
Notification rules
Time-based actions
Workflow rules
Happiness ratings
Customizable reports
Scheduled reports
Graphic dashboards
Customization
CRM integration
Self service portal
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suitable For
Freelancers
Startups
Agencies
SMBs
Enterprises
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suitable For
Freelancers
Startups
Agencies
SMBs
Enterprises
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Languages
English
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Languages
English, French, German, Italian, Japanese, Portuguese, Spanish, Swedish
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Integrates With
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Integrates With
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Pricing
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Pricing
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