Features
Best practice ITSM workflows
Powerful integrations with IT management apps
Smart automation
Extensive reporting capabilities
Codeless customizations
Deploy on cloud or on-premise
ITIL compatible
Incident management
Self-service portal
Knowledge base
Multi-site support
SLA management
Help desk reports
Asset management
Incident management
Problem management
Change management
Project management
Service catalog
CMDB
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Features
Contracts and SLA
Reports and Dashboards
Alerts and Notifications
Knowledge Base
Social Media Support
Accounts and Contacts
Alerts and Notifications
Third Party Integration
Ticket assignment and management
Service escalations
Notification rules
Time-based actions
Workflow rules
Happiness ratings
Customizable reports
Scheduled reports
Graphic dashboards
Customization
CRM integration
Self service portal
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Languages
English, Arabic, Chinese Simplified, Chinese Traditional, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
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Languages
English, French, German, Italian, Japanese, Portuguese, Spanish, Swedish
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