3CLogic

Benefits

Sales and Marketing: Reaching the right prospects at the right time is an art and a science. Make it easier and more efficient with 3CLogic. - Improve your reps efficiency with powerful lead management. - Facilitate rep activities with CRM and WFM integrations with click-to-call features. - Focus on calling the best prospects with DNC screening, as well as predictive and preview dialing. - Seamlessly manage prospects with efficient call-back scheduling. - Monitor rep performance with real-time reporting and business intelligence. - Enhance your reps skills with supervisor training tools, including barge-in and whisper. Service and Support: Managing the customer experience can be the difference between keeping a client or losing one. 3CLogic's solutions can help. - Allow your customers to contact you anytime and anyhow with multichannel communications (phone, email, text, and chat). - Enhance client retention and satisfaction with efficient call routing. - Favor your most important customers with our call prioritization feature. - Maintain a consistent customer service standard with advanced agent scripting engine guiding your agents. - Keep a flexible workforce and hire the right skills with remote agent capabilities.