Coztel

Benefits

Greater efficiency and productivity: By using Coztel call center software your customer service agents can quickly create incoming cases, and track them with ease and escalate them when necessary. Calls can be automatically routed to the appropriate agent and updates are made in real time. Enhanced reporting metrics It gives managers the important information they need to make strategic decisions. It has ability to analyze call volume, case categories, case times, up-sell rates and revenue per call. Reduced Costs: It’s cost effective because it save you from expensive hardware equipment and provide ability to hire remote agents. Increased Security It gives you high level of date protection and 24/7/365 customer service. All your important numbers, Information are safe with us. Integrations: Integrate with the top leading CRM’s including Zendesk, Salesforce, Insighlty, Zoho Crm and Vtiger also it has built in CRM for your customers.