What is it all about?
ContaCT Highway is the CTI software platform for the multichannel management of contacts, lists, customer interactions, inbound and outbound campaigns. It can be an on-premise solution, a virtual solution at the Customer’s premises or a service on the Reitek Cloud.
The excellent qualities of the Reitek Professional Services, its constant technological updating and 15 years know-how of multi-channel communication projects complete this software platform.
Video & screenshots
screenshots
Who is it for?
Freelancers
Startups
Agencies
SMBs
Enterprises
Key Features
WHAT DOES IT ALLOWS TO DO? 1. INBOUND SERVICES Multi-contact voice, video, chat, e-mail, SMS, fax. 2. CONTACT DISTRIBUTION Multi-queue and multi-site; Call Blending minimises the operators’ inactive times. 3. IVR From simple IVRs to tones and on to more extensive vocal portals. 4. OUTBOUND CAMPAIGNS Whether in Manual, Predictive, Power, Preview or AdaptiveMultiQueue mode, the efficiency of the outbound campaign is always maximised. 5. CENTRALISATION Applications of centralisation both on-premise and via Cloud. 6. CRM, IP PBX, Campaign Manager integrations. 7. MONITORING Tool to control all contact centre resources in real time: operators, codes, services, etc. 8. ONLINE ENGAGEMENT Live Chat to support sales and customer care services via the Internet in real time: customer satisfaction and retention for the right user at the right time! 9. CUSTOMISATIONS Change configuration, not the product. An example? The algorithms for queuing.
Benefits
WHY CONTACT HIGHWAY? 1. UNLIMITED SERVICES Are you dealing with Customer Care today and Teleselling tomorrow? ContaCT Highway fulfils your needs for any service even if they change over time. 2. OPEN PLATFORM You can integrate any external CTI and CRM application. 3. ENTERPRISE The fastest start-up for contact centre solutions on an Enterprise scale. 4. CLOUD-READY VMware and Citrix certified, all you need is a connection and off you go. The phone-bar and monitoring are web-based. 5. ANALYTICS For the real time monitoring of KPI and the statistical analysis of your operational processes. Reports can be highly customised.
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Pricing
Yearly
Monthly
Lifetime
Free
Freemium
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By Quote
Description
By Quote
Integrates With
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