What is it all about?
Velaro is one of the first technology companies to enter the live chat space, and as a result has developed unparalleled expertise in how to maximize live chat ROI. This expertise is made available to our customers via our tool and via our Success Management program. Every Velaro client can rely on a success manager to guide them through the implementation and ongoing performance improvement process. Constantly improving your chat is a direct way to increase conversions and delight customers.
Typically used for:
Video & screenshots
Who is it for?
Velaro live chat is built with capabilities such as: * Click to chat * Highly customizable * Integration with CRM, e-commerce, help desk, and other tools * Real-time visitor monitoring * Screen sharing * Intelligent routing (this directs visitors to the right chat agents) * Actionable analytics and reporting * Proactive chat * Mobile support * File sharing
Velaro offers live chat that continually improves customer experience, creating and reinforcing a positive impression with your customers and prospects. Velaro goes beyond basic multi-chat and pre-made message functionality, empowering your staff with the intelligence they need to provide truly prompt, informed, and exceptional customer service to your customers and prospects. Velaro also maximizes chat agent efficiency, drastically reducing wait times for your customers and operating expenses for you. Additionally, integration with CRMs, e-commerce tools and other software systems ensures Velaro live chat accelerates rather than complicates your existing processes.
Basic, advanced and enterprise pricing options available.