By Aparna Mishra | 1/16/2016 | Industry Software Solutions

Field Service Software

Field service software (FSS) packages provides end-to-end management of an organization’s field service operations. With features such as scheduling, dispatch, inventory tracking, invoices, task and asset management, work orders, and submission and tracking of customer proposals, you have almost everything you need for your business with this software.  

With most FSS  available now as mobile apps as well, your business is not limited by time and location. You can access the software app on your mobile while you are on the go and dispatch your field contractor. This field contractor too has the access to the app and can accept the job and finish the task, all on the go. Generate more revenue, increase your productivity and expand your business with the help of FSS.  

Most FSS mobile apps are available for both Android as well iOS platforms. Even when there is no network connection, your field staff would still be able to update work orders. They are also able to view customers’ history including any previous service calls and installation of equipment at job sites. This FSS app also allows them to capture customer’s signature, add attachments like images or documents, and edit information on the forms.

Basically with the app, it becomes all paperless work and it saves both time and money. Field technicians are able to access their work schedule for the day, week and month on their mobile devices. They are also able to view and update materials, parts, labor and any other charges on the work order.

An important feature of this software is scheduling service calls. And this scheduling can be done from anywhere for both new as well as existing customers. You can track each and every work order and field technician in real time. You are able to assign tasks to individuals or crews with a simple drag and drop feature in the software.

Moreover, most FSS provides you automated routing feature. The software automatically dispatches field technicians taking into consideration factors such as the location of the field technician or crew, skills, expertise, customer’s preference, terms of service level agreement, severity of the issue and any other criteria as defined by you. This ensures that you are making the best use of your resources and saving time and money.   

You can also send proposals, quotes, estimates, work orders and invoices to customers from your office or the field contractor can do it from the field. You can also update your work order status in real time if the customer accepts the quote. And then generate an invoice instantly with FSS.  

Keep track of your service contracts and warranties as well as installation of equipment across customers and locations. The accuracy and ready availability of your contracts and warranties ensures that you are able to meet your service level agreements and are able to keep your customers satisfied. Another benefit of this accuracy and availability is that your service revenues are not going missing, helps you in generating accurate and faster billing as well as identifying new sales opportunities.

Some features of service contract management includes generating automated agreement renewals and applying different billing rates for different types of work and materials. Another feature includes tracking warranties against assets, keeping track of assets locations and repair history, allowing field technicians to check on warranty expiration dates and ensuring that service and billing adhere to warranty conditions.

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