Knowledge Base Software
Reduce time spent searching for information through knowledge base software (KBS). This software helps you improve customer service, helps increase productivity and helps in reducing operational costs.
KBS distributes knowledge in a user friendly format to the right person at the right time to help complete specific tasks. KBS stores wide range of ‘knowledge’: FAQs for customers to know about your company and/or products and services, user manuals, or troubleshooting information. This can be accessed by a search engine or through a classification scheme.
A web based KBS will allow access to employees, customers and partners from anywhere in the world just using a web browser.