Performance Analytics Suite

Key Features

HOW DO I USE THESE TOOLS? - Monitoring contact management and operational processes enables you to identify potentially critical situations more easily and more quickly, and to simplify the governance of your contact centre. - CTAnalytics and easyView are ready-to-use tools: you can begin straight away without having to develop or implement! - Do you need to customise the product in any way? easyView and CTAnalytics can also be customised within their interface and features. - Data display is just a few clicks away: objective evidence will improve your method of working and presenting key findings within your organisation. - You can integrate it with several platforms (e.g. ERP, CRM, Help Desk, delivery, billing, etc.) and improve the entire process of monitoring, analysis and reporting. WHAT FEATURES MAKE EASYVIEW DIFFERENT FROM CTANALYTICS? - Dashboard: in addition to the contact centre KPIs, it also controls the effectiveness of appointments for each campaign. - Productivity: it collects the relevant sales KPIs. easyView has a series of different graphics and tables for a large number of cases for you to select the display you require (e.g. results count per tenant, product details, campaign contacts, sales funnel, etc.) - Lists: list management with easyView allows you to monitor and analyse according to the status of the campaign, contact availability, contactability and sales performance. - Quality Check: for contacts and/or contracts divided according to the performance of one or more telesellers.