By Aparna Mishra | 10/13/2015 | Customer Relationship Management

Call Center Software

To run a call center or contact center, organizations use call center software.

The purpose of this software is to help agents connect with customers and answer their questions in real time. Some other uses of this software are predictive analytics which allows agents to make a sales pitch at the right time during a call and through interactive voice response callers direct themselves to right department. This software can also be used for training programs for agents and tracking of social media.      

The best call center software packages are the ones that reduces average call handling time and increases agent efficiency.

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