By Aparna Mishra | 10/15/2015 | Customer Relationship Management

Open Source CRM

Businesses needs to develop and maintain relationships with their customers and this is where CRM or customer relationship management system steps in.  Open Source CRM refers to a system that utilizes open source programs. Here the source code is open to the public for use and for modification, which is available for free.

Used by all types of businesses, this CRM system, a web application, requires a web server and a browser.  It contains contact lists and also has information about the history of customers’ transactions and their status in the sales process. If you want to predict your customers’ future needs, this system also allows for analytics to do so.

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