Work Order Software
Increasing productivity and reducing cost, providing excellent customer service and decreasing those missed calls, that is what most businesses would look for. And this is provided by work order software that essentially takes care of the routine tasks by simplifying tasks for not only employees but also for customers.
Out there in the market one would find many options to explore for work order software. Based on the need of the business and its clientele, select one that would give you all that you need from the software. Cost too can be a factor in your selection of the software solution but in the end the product’s features should be the primary selection factor.
Looking at the features that these software packages provide we see that they all offer to reduce the cost of your operations, to improve efficiency and help you generate more revenue. The software helps you to reduce your downtime for any unexpected breakdowns. Also take preventive measures to ensure your equipment is maintained well and thus reduce the cost of repair. Well maintained equipment ensures longevity and thus reduces investment in parts. All this can be achieved with the help of work order software.
Dealing with customer requests efficiently is something most businesses would strive for. With the help of work order software you eliminate use of paper as well as attend to requests quickly electronically. When you receive customer requests via email the automated alert feature of the work order software respond to this request (either approve it or reject it). Also once the task is completed, you get a notification with customer’s sign-off and customer too gets the notification of the completion of the task.
Internally you can access the work request forms and can route work requests to those in charge of approving these requests. Further based on the set criteria you can also sort your service requests by geographical area, priority, customer, and type of problem.
You can configure your work order screen the way you want: its layout, the fields that you want in it, and the overall workflow pattern. Capture the necessary data such as cost of labor, material and parts by customer, building, division or any other set criteria as defined in your fields set-up.
Also, once you receive a service request you can assign multiple employees to take care of the task. You can also assign more than one job procedure to a task. An important aspect for you as a business would be to track time on each service call. Also you would want to track your response time to a request as well as keep track of your machine downtimes.
Keep track of all types of services: the cause, failure and solution codes that are specifically assigned to the assets. Also once you assign work orders to projects you can view the history of the project for any future reference. You can also upload files like drawings, manuals and any other media material to relate to your work orders.
Work order software solutions are either offered as cloud-based Software-as-a-Service (SaaS) or it could be hosted on your server. When you opt for SaaS, you pay monthly fees for the software and depending upon the provider you may or may not have to sign a contract. Some of the work order software packages are also available as mobile apps that allows your staff access to the software on mobile devices and approve service requests.