What is it all about?
Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their customers via email, live chat, social media and phone calls. Key features include ticketing, live chat, knowledge management, reporting tools and customer self-service.
Video
Video & screenshots
screenshots
Who is it for?
Freelancers
Startups
Agencies
SMBs
Enterprises
Key Features
Collaborate on conversations Deliver instant answers Chat with your customers Find your VIPs Integrate your favorite tools
Benefits
Groove allows users to converse with their customers on multiple channels through one platform. Reporting dashboards display customer support metrics such as average handle time and reply type, as well as complaint trends, bugs and requests. Users can set up an online knowledge base for customers. Groove also offers on-site support widgets such as an FAQ, contact forms and live chat. The software supports various integrations including Slack, Zapier, Facebook and Twitter.
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Pricing
Yearly
Monthly
Lifetime
Free
Freemium
Trial With Card
Trial No Card
By Quote
Description
Starter
Perfect for small teams
9 per User per Month
Plus
Ideal for growing teams
19 per User per Month
Pro
Best value for larger teams
29 per User per Month
Company
Made for the enterprise
Contact us
Integrates With
SalesForce
HubSpot
Jira
Github
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