RingCentral vs 8×8

Voice over Internet Protocol (VoIP) is basically a technology that enables its users to make calls through broadband internet instead of using the traditional phone system. This technology is especially useful for businesses for several reasons.

First of all, the cost associated with using a VoIP service is a lot cheaper when compared to using telephone lines. This cost advantage applies to long distance calls as well. VoIP systems are also extremely flexible. Even if you use a VoIP service for your business, you can still continue to use your phone and a VoIP telephone adapter. It also enables you to integrate different software programs, including remote conferencing, e-fax, and email, which means that in addition to contacting your clients, business partners or others over phone, you also get to access applications when using VoIP services.

VoIP services also help in improving productivity in your organization by enabling your employees to multi-task without any interference. So, if you decide to go ahead with a VoIP service for your business needs, there are two options you should definitely consider: RingCentral and 8×8. Here’s more about these two services.

Overview

RingCentral

Established in 2003, RingCentral delivers communications solutions for businesses through the cloud that enables employees to work from wherever they want, which is vital in the distributed, mobile world we live in. With a subscriber base of more than 300,000, this VoIP service happens to be a pioneer in the field, offering a wide range of features and packages for consideration.

RingCentral’s mobile app is loaded with advanced features and tools, using which you also get the ability to generate different reports than just call logs. The service is designed to integrate with iOS, Android, and Blackberry platforms, thus offering comprehensive options to users. When it comes to call quality, the service offers HD voice calls with very few disruptions. Its 24/7 customer care service makes it a preferred choice among users.

To know more about RingCentral check out DiscoverCloud’s Knowledge Base.

8×8

Aimed at providing solutions that enable global connectivity and mobility, 8×8 is a cloud communications platform that offers reliable, secure and flexible services to businesses. If you own a startup and price happens to be a big consideration for you, then this VoIP service provider would serve your company best.

The service can be integrated with ZenDesk, Outlook, and many widely used Customer Relationship Management (CRM) software suites. However, the interface of this VoIP service is not as refined as that of the previous one and there aren’t several options for different features. In addition, you will be required to pay for upgrading tools like internet fax, call queuing, call recording, etc. Similar to the previous service, 8×8 also enables integrations with iOS and Android platforms, but not with Blackberry.

Benefits

RingCentral

• Unlimited conferencing.
• Call monitoring.
• Highly secure.
• Missed call notifications.
• Audio conferencing.
• Free implementation advisor for specific plans.

8×8

• No porting fees.
• Highly secure.
• Competitive pricing.
• Free advanced features.
• Automatic Call Distributor (ACD) queuing.
• Group intercom paging.

Head-to-Head Matchup

Conclusion

With excellent features and good services, both of these companies have gained a position of their own in the VoIP industry for businesses. The services can be used by different businesses based on their needs. If you are looking for a more intuitive software program with some advanced tools and features, then go for RingCentral. On the other hand, if you need something more affordable, 8×8 is the solution for your business.