Suited for:
Enterprises
Helps with:
Analytics Software,CRM,Help Desk,Live Chat,Social Media Mark ...
Languages:
English
What is it all about?
Brand Embassy is social customer service software designed to deliver human connections at scale.
Brand Embassy makes customer service personal. We help companies with high volume social customer service demand prioritize and automate the right parts of the customer experience to create relationships built on human connections.
Video
Video & screenshots
screenshots
Who is it for?
Freelancers
Startups
Agencies
SMBs
Enterprises
Key Features
Key Features and Benefits of Brand Embassy: Unified platform to connect customer requests from social media, blogs and website forms Intelligent routing for automatic prioritization of incoming requests Integrated customer profiles to help agents create human connections Auto navigation to keep track of a growing, complex social thread Smart responses to suggest the most relevant or last response Social listening powered by Brand Watch and Google to track brand and competitor mentions on forums and blogs Real-time team collaboration across departments to decrease resolution time Workflow reports to measure performance and predict future staffing needs Insight reports powered by Brand Watch and Google monitor conversations across the web to help companies stay competitive
Benefits
Incoming requests and mentions from social media, blogs and website forms are unified in one beautiful dashboard and routed to the most relevant customer service agent.
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Pricing
Yearly
Monthly
Lifetime
Free
Freemium
Trial With Card
Trial No Card
By Quote
Description
A free trial is included in all plans.
Integrates With
SalesForce
Microsoft Dynami...
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