What is it all about?
Meet HappyFox, a practical help desk and customer support software solution. Reduce chaos and bring order to your support process with a robust support ticket system, self-service knowledge base and community forums. Bring email, web, chat and phone requests together painlessly.
Typically used for:
Video & screenshots
Who is it for?
Email ticketing system : Point your support email address to HappyFox support ticket system and have all your incoming emails converted to actionable tickets. Social Media Integration : Support via social media by converting all private messages on your facebook page into easily actionable tickets on your HappyFox system Voice integration : Now talk to your customers right from your support ticket system. Best part! Your call, its transcript and the recording take the form of a newly created ticket in this voice help desk Chat integration : Tickets are created for every chat conversation happening and happened (when you are offline) on your website, along with the transcripts. Seamlessly. Embeddable website widget : When customers are seeking your help through the support forms embedded on your website pages, it is time you have this information in your support ticket software as tickets under predefined categories. Unite your organization : Get your systems to talk to each other. ‘Support requests’ from any API supporting internal solution such as a CRM or ERP or the likes get converted in to easy-to-manage tickets.
Improve your support response time Take a tour. Help Desk Software for today's fast-changing global businesses. Align your goals. Improve your ROI. Assign to right Support Staff Automated assignment based on context. Escalate issues when required Write any number of rules to escalate ticket. Reduce ticket volume A great self help portal.
Free Trial : Available, No Credit Card Required.
Starting at $9 Per Month.