What is it all about?
ProProfs Help Desk Software is a cloud-based ticketing system designed for customer delight. This customer support software helps to resolve tickets faster, leave no customer queries unattended, enables teams to work collaboratively, and stay organized with smart workflow. The email-like interface makes your employees’ job easy with an increased focus on delighting customers rather than resolving tickets all the time.
Video & screenshots
screenshots
Who is it for?
Freelancers
Startups
Agencies
SMBs
Enterprises
Key Features
1. Canned responses and rule-based automated messages 2. Shared inbox 3. Ticket prioritization 4. Collaborative email 5. Issue tracking in one place 6. Timely response with child tickets 7. Tickets surveys 8. Email Integration 9. Instant support 10. Faster ticket resolution 11. Anytime, anywhere access 12. Incident management 13. No spot solution delays 14. Child ticket creation to track internal subtasks 15. Issue resolution progress review 16. Filters to sort by labels, milestones, assignee, priorities, and status 17. Option to add internal comments 18. No long cc emails 19. Easy to manage permissions, task assignments, and roles 20. Workflow rules’ set up around priorities, filters, and service level agreements (SLAs) 21. Alerts/Escalation 22. Automated Routing 23. Customizable Branding 24. Document Storage 25. Call Center Management 26. IT Asset Management 27. Knowledge Base Management 28. Interaction Tracking 29. Macros/Templated Responses 30. Network Monitoring 31. Multi-Channel Communication 32. Real-time Chat 33. Reporting/Analytics 34. Workflow Configuration
Benefits
1. Issue Tracking - ProProfs Help Desk helps agents to track all customer queries, requests, and bugs in a single place. No customer query is, thus, missed, left unattended or, unresolved. A single, user-friendly help desk ticketing system is a smart way to track and manage issues. 2. Shared Inbox - Employees can now efficiently manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@ with the intuitive help desk ticketing system. Shared inbox makes inbox zero - a reality. 3. Team Collaboration - With the help of help desk software, tickets are visible and accessible to several employees at the same time. ProProfs Help Desk allows agents to add internal comments and assign tickets to teams. It even helps to create child tickets to track subtasks internally. Teams can, thus, work together for faster ticket resolution. 4. Performance Tracking and Reporting - Customer surveys, Net Promoter Score (NPS) surveys, and, reports help businesses to track the performance of tickets and agents. ProProfs Help Desk comes integrated with ProProfs Survey Maker. The survey tool not only captures customer feedback but also, helps managers to train poor-performing agents. 5. Canned Responses - Canned responses and rule-based automated messages help agents to automatically communicate, once the ticket is created, updated, assigned, and resolved. Such messages maintain the consistency of your brand.
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Pricing
Yearly
Monthly
Lifetime
Free
Freemium
Trial With Card
Trial No Card
By Quote
Description
All Paid Plans Include:
Unlimited Tickets
Shared Inboxes
Ticket History
Auto-Response
Canned Responses
Ticket Ratings
Reports
starting at
$49/Month
for 3
Users
starting at
$468/Year
for 3
Users
Integrates With
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