Sparkcentral

Key Features

Automated Workflow : Sparkcentral’s push technology automatically distributes social media messages to each representative on duty, ensuring complete coverage. Collision Control : Eliminate embarrassing duplicate responses with Sparkcentral’s collision prevention – no one can respond to the same messages. Internal Collaboration : Chat directly in Sparkcentral’s application for quick answers which can be shared with customers immediately without switching applications. Real-time Customer Management : When your customer expects a response in less than ten minutes, even a 90-second delay can affect your customers' happiness. Crisis Management : Let's say you get 1 million tweets in 1 hour – maybe there's breaking news or a crisis – you have a tool in your corner that can handle the volume. Customer-centric Interface : Increase customer lifetime value. Full conversation history allows you to quickly access – and understand – your customer and all your past interactions. Personalized Communication : Sparkcentral gives each representative the option of a signature so your customers know they are speaking to a real human, not a robot.