VICIhost

Key Features

Inbound, Outbound and Blended call handling, also Inbound Email and Chat Skills-based routing with agent ranking Outbound agent-controlled, broadcast and predictive dialing Integrated call recording Three-Way calling within the agent screen Scheduled Callbacks: Agent-Only and Anyone Ability to have agents work from almost any internet connected computer Agent Scripting with customer data External CRM Integration Web-configurable IVRs and Voicemail boxes Virtually limitless campaigns, lists, IVRs, inbound queues, DIDs, phone accounts, voicemail boxes, and user accounts Zoiper Webphone is included Integrated web-based agent phone included, requires no agent setup Immediate or scheduled website callbacks Real-time reports with “click-to-listen” to monitor agent phone calls Internal chat and broadcast messaging to agents Easy importing of calling lists through the Web, by API or scheduled by FTP Auto-generate call lists based on dropped inbound queued calls Local, toll-free and international inbound phone numbers available Full USA, Canada and UK regulatory-compliance Cellphone filtering for TCPA compliance available System-wide, per-Campaign and Inbound DNC Lists Encrypted customer data handling available Computer IP Address access restrictions for web resources Agent Audio Soundboards available Dozens of standard reports, which can be emailed out on a set schedule Ability to have recordings automatically transferred to an external FTP site Quality Control module available 16 languages available, or build your own language translations PBX features allow you to use your VICIhost system as your office PBX Includes five hours of initial setup support and one hour per month of free tech support No hidden fees 99.9% up-time guarantee* Scalable to hundreds of logged in agents Dedicated dialing server hardware Single server guaranteed to handle at least 25 agents at 3:1 line ratio Additional servers can be added to increase agent and call capacity All hosted settings and configurations are transferable to a customer-owned premises VICIdial system, or we can go the other way too Month-to-month terms, no long-term contracts And many more features...